Customer reviews play an important role in conversion. It is a more important factor than advertising and marketing of the products or services. Research says people more rely on reviews and testimonials than the other things. So getting genuine feedback from the clients should always be on the top in your list.
Focus more Engagement:
Politely ask your client to give the feedback of the services or the product. If the feedback will be in detailed than nothing better than that. Ask them for recommendations to others but don’t sound like desperate.
Guide the Clients:
In many cases, you will find the client hesitate and avoid giving testimonials due to the lack of confidence, in that case, you can assist them by asking them some questions and then that can be edited and considered as a review.
Come up with Offers:
The best way to make your customers happy is giving them good offers, discounts or giveaways then they can easily give you testimonials and in fact, that will attract other customers also by word of mouth.
The most important factor which you need to consider as answering the reviews whether it’s positive or negative yo need to respond to each and every review.
After a time when you have enough reviews to display you can cre5tae a separate website page for the testimonials where you can display all the reviews given by your clients.
These are the main factors you need to consider to win the review battle. These Online Customer Reviews play a major role in the conversion of the leads and build trust which is necessary if your business is online.